Frequently asked questions

Everyday essentials for dogs, cats and small pets: beds, bowls, toys, grooming, leads and more, with fish, bird and travel departments too.

Yes. Every price on bathpetsupplies.co.uk is in pounds sterling (GBP). The total you see at checkout is what you pay.

Yes. Items are sold new unless the product page clearly says otherwise.

The product page shows whether the item is available. If you can add it to your cart and check out, it is available to order.

Each product page has photos, a description and details such as size or compatibility where available. For anything else, email bathpetsupplies.co.uk@gmail.com with the product name.

No. We sell everyday pet essentials such as beds, bowls, toys, grooming tools and accessories, not prescription or veterinary medicines. For health concerns, speak to your vet.

Not at the moment.

Email bathpetsupplies.co.uk@gmail.com with the product and quantity you have in mind and we will let you know what is possible.

Add items to your cart, go to checkout, enter your delivery address and pay. You receive an order confirmation by email straight away.

The payment methods available to you are shown at checkout. Payment is processed by Shopify Checkout.

Yes. Checkout is encrypted and card details are handled by Shopify, so we never see or store your full card number.

No. You can check out as a guest. An account lets you view past orders.

Yes. Use the newsletter form in the footer. You can unsubscribe at any time using the link in any email.

If we have not started preparing it yet, email bathpetsupplies.co.uk@gmail.com as soon as possible with your order number and we will do our best to help.

Declines usually come from the card issuer, for example a wrong card number, billing address mismatch or a spending limit. Check the details or contact your bank, then try again.

Check your spam or promotions folder. If it is not there, email bathpetsupplies.co.uk@gmail.com and we will resend it.

Nothing. UK delivery is free on every order, with no minimum spend.

We prepare orders in 1-3 business days and most orders arrive 3-7 business days after dispatch.

Yes, to addresses in the United Kingdom. We do not deliver outside the UK at the moment.

You receive a tracking number by email when your order ships. You can also use our track your order page.

Carriers usually need a street address. If you only have a PO box, email us before ordering and we will advise.

First check the tracking link. If it has not arrived after the estimated window, email bathpetsupplies.co.uk@gmail.com with your order number and we will follow up with the carrier.

No. The total you see at checkout is what you pay.

If your order has not shipped yet, email bathpetsupplies.co.uk@gmail.com right away with your order number and the corrected address.

You can return an item within 30 days of delivery for any reason. Returns are free: we email a prepaid return label.

Email bathpetsupplies.co.uk@gmail.com with your order number and the item you want to return. We send the prepaid label and instructions.

Your refund goes back to your original payment method within 10 business days of us receiving the item.

No. You can return an item for any reason within 30 days.

Please return items unused and in their original packaging where possible, so we can process the refund quickly.

Email bathpetsupplies.co.uk@gmail.com with a photo of the item and the packaging. We will arrange a replacement or a refund.

The quickest way is to return the original item for a refund and place a new order for the one you want.

See the returns policy and the shipping policy.

Email bathpetsupplies.co.uk@gmail.com or use the contact page. We reply within 1 business day, Monday to Friday.

We handle all support by email so that every conversation is written down and easy to follow up.

Sign in to your account and open Orders. Guest checkouts can use the link in the order confirmation email.

On the sign-in page, choose "Forgot your password?" and we will email you a reset link.

Only to process and deliver your order and to answer your questions. See the privacy policy for details.

Use the unsubscribe link at the bottom of any marketing email, or email us and we will remove you.

See the terms of service.

Yes. Our guides explain what to look for before you buy.