Para iade politikası

Free returns within 30 days

You have 30 days from delivery to return an unused item in its original packaging for a full refund of the item price. Return postage is free: we email you a prepaid returns label, and we do not ask for a reason. This returns promise is in addition to your legal rights and never limits them.

Your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order within 14 days of receiving it, without giving a reason. Tell us clearly by email at bathpetsupplies.co.uk@gmail.com; you can use the model wording below, but you do not have to.

To BathPetSupplies, bathpetsupplies.co.uk@gmail.com: I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [item(s)], ordered on [date], received on [date], order number [number], name and address of consumer(s) [details], date [date].

How to return an item

  1. Email bathpetsupplies.co.uk@gmail.com with your order number and the item you want to return.
  2. We send you a prepaid returns label within one working day.
  3. Pack the item in its original packaging and drop the parcel off with the courier named on the label.

Items that cannot be returned

For hygiene and safety reasons, perishable items and sealed items that are not suitable for return once unsealed (for example opened pet food, or grooming items whose hygiene seal has been broken) can only be returned if they are faulty or not as described. Items used beyond what is needed to check them, as you would in a shop, may have their refund reduced to reflect that use. Your statutory rights are not affected.

Refunds

We refund you within 10 working days of receiving the return, or proof that you have sent it, to your original payment method. Your bank may take a few more days to show it.

Faulty or not as described

Your rights under the Consumer Rights Act 2015 apply to everything we sell: goods must be of satisfactory quality, fit for purpose and as described. If something is faulty, email us with a photo: within 30 days of delivery you can reject it for a full refund, and after that we will repair or replace it, or refund you if that is not possible. We pay the return postage.

Wrong item

If we have sent the wrong item, email us with a photo and we will send the right one or refund you in full, with the return paid by us.