Open Farm

Questions about Open Farm

What Open Farm products does BathPetSupplies carry?

The Open Farm collection covers Freeze-Dried Dog Food, Dry Cat Food and Wet Dog Food, including freeze-dried raw, ancient grains and wild-caught salmon.

Is delivery free on Open Farm orders?

Yes. Delivery is free on every order to a UK address, with no minimum spend. Orders are prepared in 1–3 working days, and most arrive 3–7 working days after dispatch, with tracking. The Scottish Highlands and Islands and Northern Ireland can take longer.

Can I return Open Farm items?

Unopened items can be returned within 30 days of delivery, with free return postage and no reason needed. For hygiene reasons, opened food and treats can only be returned if they are faulty or not as described. Refunds are made within 10 working days of receiving the return.

Are prices in pounds sterling?

Yes. All prices are shown in pounds sterling (GBP), and UK delivery is free on every order with no minimum spend.

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